Refund policy

At Pavitram Organics, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we’re here to help with a fair and transparent return and refund process.

1. Return Eligibility

To be eligible for a return, the item must:

Be unused and in its original condition

Be returned in the original packaging

Have proof of purchase (order confirmation or invoice)

Returns that do not meet these conditions may not be accepted.

2. Return Timeframe

You may request a return within 3 days of receiving your order. Requests made after this period may not be eligible for return.

3. Refund Process and Timing

Once your return request is approved and the product is received and inspected, we will notify you of the status of your refund.

If approved, refunds will be processed within 15 days to your original method of payment. The time taken for the amount to reflect in your account may vary depending on your payment provider.

4. Exchange Options

We offer exchanges only in cases where the product received is damaged, defective, or incorrect. For exchange requests, please contact us at aaharkalajaivik@gmail.com with relevant details and images of the product.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please inform us within 3 days of delivery. Kindly share clear images of the product and packaging to help us resolve the issue quickly.

We will arrange for a replacement or refund, as applicable.

6. Non-Returnable Items

Certain items are not eligible for return, including:

Perishable goods

Opened or used food products

Items purchased on sale or clearance (if applicable)

Due to the nature of our products, we may not accept returns unless there is a quality issue.

7. Return Shipping Costs

If the return is due to our error (damaged, defective, or incorrect item), we will bear the return shipping cost.

For all other returns, shipping charges may be borne by the customer.

Contact Us

For any return or refund-related queries, please contact us at:

Email: aaharkalajaivik@gmail.com